Last modified: 1/01/2022
Drive Privacy Notice
When you use Drive, you trust us with your personal data. We're committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it's used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
Il, Overview
This notice applies to users of Drive's services anywhere in the world, including users of Drive's apps, websites, features, or other services.
This notice describes how Drive and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice, such as the Drive Freight Privacy Notice or DRIVE Privacy Policy. This notice specifically applies to:
Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual
This notice also governs Uber's other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Drive for Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features.
All those subject to this notice are referred to as "users" in this notice.
In addition, please note the following:
Regulating Body of Law 25.326, is responsible for receiving complaints and reports
https://www.drive-ehailing.com
presented by any data subjects who believe their rights have been impacted by a violation of the local data protection regulation.
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for purposes of the legitimate interests of Drive or other parties. Instead, Drive processes such personal data on the grounds that it is necessary to fulfill our obligations to users under our Terms of use or other agreements with users, or based on users' consent.
For users in South Korea: Please see here for information about Drive affiliate PTY I s privacy practices.
For Guest Users: The personal data of those who order or receive trips or deliveries via partner websites or apps (such as when ordering from a restaurant or other merchant), or arranged by other account owners (collectively "Guest Users") is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in "How we use personal data" below. Guest user personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account. This specifically includes Guest Users who receive rides/deliveries ordered by owners of Drive Health, Drive Central, Drive Direct or Drive for Business accounts, or who receive rides or deliveries ordered by friends, family members or others. To submit questions, comments or complaints regarding Guest user data, or to submit requests regarding such data, please visit here.
Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.
Drive B.V. and Drive-ehailing IT Technologies (Pty) Ltd. are the data controllers for the personal dat collected in connection with use of Drive's services in the European Economic Area, the United Kingdom and Switzerland.
Drive-ehailing IT Technologies (Pty) Ltd is the data controller for the personal data collected in connection with use of Drive's services everywhere else.
Drive B.V. (100 Main Road, Newlands Johannesburg South Africa.) and Drive
IT Technologies (Pty) Ltd 0 are the data controllers for the personal data collected in connection with use of Uber's services in the European Economic Area, the United Kingdom and Switzerland. If you're a driver in the UK, the Drive entity holding the relevant PHV operator license is a controller for complying with licensing requirements.
Drive-ehailing IT Technologies (Pty) Ltd. is the data controller for the personal data collected in connection with use of Drive's services everywhere else.
Drive operates, and processes personal data, globally. We may also transfer such data to countries other than the one where our users live or use Drive's services. We do so in order to fulfill our agreements with users, such as our Terms of use, or based on users' prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.
Questions, comments, and complaints about Drive's data practices can be submitted here. You may also use this form to submit a question to Drive's Data Protection Officer.
Drive collects personal data:
' provided by users to Drive, such as during account creation
https://www.drive-ehailing.com
The following personal data is collected by or on behalf of Drive:
This also includes gender and/or occupation (when required for certain Drive services or programs, such as Drive Cash or features that enable women to provide services or receive services to/from other women).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled "How we use personal data."
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via inapp settings.
Travel feature. We collect such information: (i) when users manually input their information into an Drive Travel itinerary; or (2) if authorized by users to access their Gmail accounts, from traveled-related email confirmations. If so authorized, Drive will only access users' Gmail accounts to collect travel itinerary information to enable the Drive Travel feature, and will adhere to Google's API Services user Data Policy, including the limitations on use of data collected from users' Gmail accounts.
Drive app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
We collect such data from users' mobile devices if they enable us to do so. (See "Choice and transparency" below for information on how riders and delivery recipients can enable location data collection). Drive collects such data from the time a ride or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device's operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Riders and delivery recipients may use the Drive apps without enabling Drive to collect precise location data from their mobile devices. However, this may affect features in the Drive apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider's account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We use Data" below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
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Drive may combine the data collected from these sources with other data in its possession.
Drive uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
to enhance the safety and security of our users and services for customer support for research and development to enable communications between users to send marketing and non-marketing communications to users in connection with legal proceedings
Drive does not sell or share user personal data with third parties for their direct marketing, except with users' consent.
We use personal data we collect:
This includes using data to:
Drive performs the above activities, including the collection and use of location data for purposes ot these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of use or other agreements with users.
In certain regions, this includes Drive's Real-Time ID Check feature, which prompts drivers and delivery persons to share a selfie before going online to help ensure that the driver or delivery person using the app matches the Drive account we have on file. Where permitted by law, this also includes performing facial verification of photographs submitted by users, or collected from public databases, to prevent identity-borrowing or to verify users' identities.
l.Drive performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Uber or other parties, including users and members of the general public.
Drive performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of use or other agreements with users.
drive performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of use or other agreements with users in improving our existing services and features, or for purposes of Drive's legitimate interests developing new services and features.
Drive performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of use or other agreements with users.
includes sending users communications about Drive services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
We may also inform users about products and services offered by Drive partners. For example, we may provide recommendations, promotions, or ads for Drive partners based on users' past delivery orders. Although we inform users about products and services offered by Drive partners, we do not sell users' personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users' consent.
We may use the data we collect, including in combination with advertising partners' data, to personalize and improve the marketing communications (including ads) that we send on and off Drive's apps and websites, including based on user location, use of Drive's services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for Drive's services.
For information about how to opt out of certain marketing communications (including ads) from Drive and its advertising partners, please see the section titled "Marketing choices."
We may also send users communications regarding elections, ballots, referenda, and
other political and notice processes that relate to our services. For example, Drive has notified some users by email of ballot measures or pending legislation relating to Drive's services in those users' areas.
Drive performs the above activities on the grounds that they are necessary for purposes of Drive's legitimate interests in informing users about Drive services and features or those offered by Drive partners, or on the basis of user consent. See the sections titled "Choice and transparency" and "Marketing choices" for information on your choices regarding Drive's use of your data for marketing.
Drive performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of use or other agreements with users, or for purposes of Drive's and it's users legitimate interests in informing users about events that may have an impact on how they can use Drive services.
Drive performs the above activities on the grounds that they are necessary for purposes of Drive's legitimate interests in investigating and responding to claims and disputes relating to use of Drive's services and features, and/or necessary for compliance with applicable legal requirements.
We use personal data to make automated decisions relating to use of our services. This includes:
Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using Drive at a given moment.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Drive customer support.
Drive performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Drive, its users and others.
https://www.drive-ehailing.com
Drive and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and Drive's Cookie Notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. 1.Drive uses cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.
Some of Drive's services and features require that we share personal data with other users or at a user's request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Drive may share personal data:
This includes sharing:
We also provide riders and delivery recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.
This includes sharing data with:
partnership or promotional offering made by a third party, Drive may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants,
merchants or other Drive business partners and their users in connection with promotions, contests, or specialized services.
Questions or comments from users submitted through public forums such as Drive blogs and Drive social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:
We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Drive processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.
Drive provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
Social media companies, including Facebook and TikTok, in connection with Drive's use of their tools in Drive's apps and websites (see Facebook's and TikTok's privacy policies for information on their collection and use of data)
Drive may share users' personal data if we believe it's required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Drive's rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person's credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
For more information, please see Drive's Guidelines for Law Enforcement Authorities United States, Guidelines for Law Enforcement Authorities - Outside the US, and Guidelines for Third Party Data Requests and Service of Legal Documents on www.drive-ehailing.com
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Drive may share a user's personal data other than as described in this notice if we notify the user and they consent to the sharing.
Drive retains user data for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. Drive may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Drive retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Users may request deletion of their account at any time through the Settings > Privacy menus in the Drive app, or through Drive's website (riders and delivery recipients here; drivers and delivery persons here).
Following an account deletion request, Drive deletes the user's account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user's account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and delivery recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
Drive enables users to access and/or control data that Drive collects, including through:
Drive also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that Drive restricts its processing of user personal data.
The Settings > Privacy menu in the Drive app allows riders and delivery recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.
Riders and delivery recipients can enable/disable Drive to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Riders can enable/disable Drive to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Riders may enable Drive to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car's make, model, color, and license plate information; the rider's name and phone number; pickup and dropoff locations; and the driver's name.
Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Center.
Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.
Drive provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Drive app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.
Users may enable Drive to send push notifications about discounts and news from Drive.
Push notifications may be enabled or disabled through the Settings > Privacy menus in the Drive app.
Users may opt-in to receive communications from certain restaurants while placing an order in the Drive Eats app. Those who opt-in may choose to cease receiving such
communications through the Settings > Account > Data Sharing menus in the Drive Eats app.
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner's permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user's account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the drive app.
Drivers can see their average rating after tapping their profile photo in the Drive Driver app.
Delivery persons may also be rated by delivery recipients, restaurants and merchants. Click here for more information.
Users may opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:
Drive, or for instructions on how to set your preferences regarding whether to receive marketing SMS or push notifications from Drive, click here. Users may also opt out of receiving emails and other messages from Drive by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.
Drive provides users with a variety of ways to learn about, control, and submit questions and comments about Drive's handling of their personal data.
Accessing data: Users can access data including their profile data and trip or order history through the Drive apps or via Drive's website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they've been an Drive user. Users can also request access to their data here.
Drive may continue to process data after such objection or request to the extent required or permitted by law.
In addition, depending on their location, users may have the right to file a complaint relating to Drive's handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
Users may submit the above requests here.
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Drive apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
use of our services after an update constitutes consent to the updated notice to the extent permitted by law.